Michael and Nancy Chaffin are consummate service professionals with over 25 years of hospitality and property management experience. They provide hands-on care of your home while you’re away. And, ensure your guests have a wonderful experience when they vacation in Pagosa Springs.
We provide fabulous vacation experiences through our Pagosa Vacation Management program as well as absentee home owner services through our Home Care program.
It’s important to understand that we are not a property management company. Rather, we are a vacation management company. Unlike many property managers, we focus on the entire guest experience, not just the physical home or condo. While our properties play a vital role in the delivery of a first class experience, they are only part of the overall program. If you think about it in terms of a hotel experience (as we do), it’s the interaction with staff and the hospitality you receive (or don’t) that makes a vacation memorable. And, this is precisely where we saw an opportunity…no, a giant gap, to deliver a superior vacation experience by focusing on the people, not just the properties.